Learn the basics of call center operations
| Module 1 | Call Center Essentials |
| Unit 1 | Call Center Essentials Pretest |
| Unit 2 | Call Center and Contact Center Differences |
| Unit 3 | 2 Call Types that Take Place in a Contact Center |
| Unit 4 | 3 Elements of an Inbound Call Center Call |
| Unit 5 | Contact Center Team Functions |
| Unit 6 | 5 Great Customer Service Words & Phrases |
| Unit 7 | 3 Tips on How to Handle an Angry Client |
| Unit 8 | 3 Outcomes that should Guide All Customer Service Engagements |
| Unit 9 | Call Center Essentials Posttest |